Privacy Policy
Introduction
We (“Billing Genies,” “we,” “us,” “our”) respect your privacy and are committed to protecting your personal and health-related information. This Privacy Policy describes how we collect, use, disclose, transfer and store information through our Website and when providing Services to our clients (healthcare practices). Please read this Policy carefully.
Definitions
- “Personal Data” means any information that identifies or can reasonably identify an individual (e.g. name, email address, phone).
- “Protected Health Information (PHI)” means individually identifiable health information as defined under U.S. HIPAA law, when such information is received by, created by, or transmitted to us in our capacity as a business associate of a covered entity.
- “Client” means a healthcare practice retained by us for our Services.
- “Data Subject” means a person whose Personal Data or PHI we process.
- “Processing” means any operation or set of operations performed on Personal Data or PHI.
What Data We Collect & How
3.1 Via Website: When you visit our Website, we may collect: – Log information (IP address, browser type, access times) – Cookies/Analytics identifiers (see Cookies Policy) – Contact form information (name, email, phone, practice name) 3.2 Via Services: When you engage our Services, we may collect from you and process: – Practice information, billing data, claims data, coding data, patient identifiers (as allowed/authorized) – Vendor/sub-processor information, contract data – Any other information you provide in connection with the Services
How We Use Data
We use your data for the following purposes:
- To provide, manage, and improve our Services (billing, claim submission, reporting)
- To analyze data for internal improvements, benchmarking, trends, risk-analysis (subject to de-identification)
- To respond to your inquiries, send marketing communications, newsletters (you may opt out)
- To comply with legal, regulatory, or contractual obligations (e.g., audits, HIPAA, tax)
- To protect our rights, property, safety, and that of others
Disclosure & Sharing
We may share your data in the following circumstances: With our affiliates, service providers, vendors, subcontractors for the purposes of performing the Services (they will be bound by obligations of confidentiality and required to use the data only for those purposes) With our professional advisors (legal, accounting) or as required by law/regulation (court order, subpoena) With your authorization or as you direct For the benchmarking or analytic purposes with data aggregated and de-identified
International Transfers
If Personal Data is transferred or accessed outside of the U.S., we will ensure appropriate safeguards are in place (e.g., standard contractual clauses, Privacy Shield equivalent, etc). Where required under applicable law, we will obtain your consent.
Data Retention
We retain Personal Data and PHI only as long as necessary to fulfil the purposes described in this Policy and subject to applicable legal, regulatory or contractual requirements. If you request deletion and no longer engage our Services, we will securely destroy or anonymize your data unless retention is required by law.
Security
We implement appropriate administrative, physical and technical safeguards to protect your data from unauthorized access, disclosure, alteration or destruction. However, no system can guarantee absolute security; you acknowledge residual risk remains.
Your Rights
Depending on jurisdiction you may have rights to:
- Access your Personal Data
- Correct or update your data
- Request deletion of your data (unless legal obligations require retention)
- Request restriction of processing
- Object to certain types of processing (e.g., direct marketing)
- Data portability (where applicable)
- Withdraw consent (where processing is based on consent)
If you wish to exercise these rights, please contact us at: [contact email]. We will respond within the timeframe required by law.
Cookies & Tracking – See Our Cookies Policy
Please refer to our Cookies & Similar Technologies Policy for full details of tracking, targeting, analytics technologies. (See separate link.)
Children
Our Website and Services are not directed to children under 13 years old. We do not knowingly collect Personal Data from children under 13. If we become aware we have collected such data, we will take steps to delete it.
Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on the Website and indicate the effective date. Continued use after changes constitutes acceptance of the revised Policy.
We may update this Privacy Policy from time to time. When we do, we will post the updated version on the Website and indicate the effective date. Continued use after changes constitutes acceptance of the revised Policy.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, contact:
Billing Genies
Email: contact@billinggenies.com
Phone: (347) 272-9891
FAQs for Billing Genies
What does a medical billing company do?
A medical billing company manages claim submissions, coding, and payments to help healthcare providers receive faster and more accurate reimbursements.
How can Billing Genies improve my revenue cycle management (RCM)?
We streamline your entire RCM process reducing claim denials, improving collections, and keeping your cash flow consistent.
Is your service HIPAA compliant?
Yes. All our processes and systems are 100% HIPAA-compliant to protect patient data and maintain privacy.
Do you offer medical billing services for small practices?
Absolutely. We provide flexible and affordable billing support tailored to the needs of small and growing healthcare practices.
Can I outsource my entire billing process?
Yes. We handle complete outsourced medical billing services, from claim preparation to payment posting, allowing you to focus on patient care.
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